Terms of Service & Data Privacy

Terms of Service

1. What StayFlix is

StayFlix is a curated booking platform that connects guests with verified private resorts. We are a booking facilitator — the resort you book is independently owned and operated, and is responsible for your stay on-site.

2. Booking & confirmation

Bookings are instant against live availability — there is no owner approval step. Your booking is only confirmed once your reservation fee has been received and verified by our payment provider. Until then your dates are held temporarily and may be released if payment is not completed in time. On confirmation you receive a reference-coded e-voucher and the resort is notified.

3. The reservation fee & on-site balance

• The reservation fee is 15% of the stay price, paid online. This fee is StayFlix’s service charge for curating, verifying, and handling your booking.
• The remaining 85% balance is paid on-site, in cash, directly to the resort at check-in. StayFlix never collects or handles the balance in the app.
• Prices shown are per stay for the selected type (overnight or day-use). Multi-night stays are the per-night price times the number of nights.
• For some verified resorts a fixed ₱2,000 verification fee is included in the published price. Where it applies it is shown as part of the online charge before you pay.

4. What “Verified” means

A resort earns the StayFlix Verified badge only after we have (1) visited it on-site, (2) confirmed the owner or caretaker’s identity, (3) confirmed their authority to rent it out, and (4) checked that core amenities match the listing. The badge is our trust promise; we do not list resorts we have not personally verified.

5. Your responsibilities as a guest

• Give accurate booking details (name, mobile, email).
• Present a valid government ID if we ask you to verify your identity (see section 7).
• Settle the on-site balance and follow the resort’s house rules.
• Treat the property with care — you are responsible for damage you or your group cause during the stay.

6. The resort’s responsibility

The resort agrees to honor every confirmed booking and to provide the stay as listed. If a resort cancels a confirmed booking, you receive a full refund of your reservation fee, and StayFlix follows up with the resort.

7. Identity verification

After payment, the lead guest may be asked to upload a government ID and a selfie for identity verification. Submitting these unlocks the full voucher (including the caretaker’s contact and the exact address). If verification is rejected or not completed in time, the booking is cancelled and the reservation fee is fully refunded. How we handle these images is described in the Data Privacy section below.

8. Cancellations & no-shows

Need to cancel, or think a no-show was recorded in error? Message the StayFlix team and we’ll handle your cancellation and any refund due directly — these are processed by our team off-platform.

9. Our role & limits of liability

StayFlix facilitates the booking and holds the reservation fee; we are not the operator of the resort and do not control on-site conditions. To the extent permitted by law, StayFlix’s liability for a booking is limited to the reservation fee you paid online. We will help mediate disputes between you and a resort in good faith.

10. Changes & governing law

We may update these terms; the effective date and version at the top of this page always reflect the current version, and material changes are communicated before they take effect. These terms are governed by the laws of the Republic of the Philippines.

11. Contact

Questions about these terms? Email us at bookings@stayflix.ph or message us on Messenger.

Data Privacy Notice & Consent

This notice explains how StayFlix handles your personal data, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). StayFlix is the personal information controller for the data you provide when booking.

What we collect

• Booking details: your name, mobile number, and email address.
• Identity data (sensitive personal information), only if asked: a photo of your government ID and a selfie holding it, for identity verification of confirmed bookings.

Why we use it, and our legal basis

We process your booking details to create and manage your booking and to send you transactional updates (email and SMS) — this is necessary to perform your booking. We process identity data on the basis of your consent, to verify identity and prevent fraud. Providing identity data is optional, but a confirmed booking that is not verified in time is cancelled and refunded.

Who we share it with

• The resort you book receives your name and contact details after your booking is confirmed, so they can host you.
• Our payment provider (PayMongo) processes your online payment. StayFlix does not store your full card or e-wallet credentials.
• Our notification providers deliver your booking emails and SMS on our behalf.
• We do not sell your personal data.

How long we keep it

We keep booking records for as long as needed to manage your booking and meet legal and accounting requirements. Identity images (ID and selfie) are stored encrypted, are accessible only to StayFlix operations through short-lived secure links, and are automatically deleted about 90 days after your stay. Resort owners and caretakers never see these images — only a “verified” indicator.

How we protect it

Personal data is transmitted over encrypted connections and stored with access controls. Sensitive identity images are held in a private, encrypted store reachable only by authorized operations staff.

Your rights

Under the Data Privacy Act you have the right to be informed, to access and correct your data, to object to or restrict processing, to erasure, and to withdraw consent. You may also lodge a complaint with the National Privacy Commission. To exercise any of these, contact us at privacy@stayflix.ph.

Your consent

By checking the consent box at checkout and paying your reservation fee, you confirm that you have read and agree to these Terms, the Cancellation Policy, and this Data Privacy Notice, and you consent to StayFlix processing your personal data as described here. We record the date and the version of these terms you agreed to.